Frequently asked questions
Can't find what you are looking for? Please contact us.
Can I return my product?
Yes, returns are accepted within 14 days.
Condition: Items must be unworn and in original packaging.
Fees: For a change of mind, the customer covers all round-trip shipping costs.
Procedure: Email support@kparc.shop for approval before returning.
How can I get in touch with customer service?
You can email us at support@kparc.shop or call us during our service hours (Mon-Sat, 10AM-5PM)
What if my item is damaged?
We apologize for the inconvenience. Please follow these steps:
Evidence: An unedited unboxing video starting from the sealed package is strictly required. Claims: The shipping label and damage must be clearly visible in the video.
Costs: If confirmed defective, KPARC covers all return shipping costs.
Contact: Reach out to support@kparc.shop within 14 days.
What if I paid too much?
If you believe there was a billing error, please contact us immediately.
We will review your transaction and refund any overpaid amount right away.
I haven't received my email. What should I do?
A. If you haven't received an email from us, please check your Spam or Junk folder first. Some email providers may mistakenly filter our emails as spam. Please note that we cannot be responsible for missed emails if they have been filtered into your Spam/Junk folder and are not checked.