Frequently asked questions
Can't find what you are looking for? Please contact us.
Can I return my product?
Yes, returns are accepted within 14 days.
Condition: Items must be unworn and in original packaging.
Fees: For a change of mind, the customer covers all round-trip shipping costs.
Procedure: Email support@kparc.shop for approval before returning.
How can I get in touch with customer service?
You can email us at support@kparc.shop or call us during our service hours (Mon-Sat, 10AM-5PM)
What if my item is damaged?
We apologize for the inconvenience. Please follow these steps:
Evidence: An unedited unboxing video starting from the sealed package is strictly required. Claims: The shipping label and damage must be clearly visible in the video.
Costs: If confirmed defective, KPARC covers all return shipping costs.
Contact: Reach out to support@kparc.shop within 14 days.
What if I paid too much?
If you believe there was a billing error, please contact us immediately.
We will review your transaction and refund any overpaid amount right away.